Technical Support
FAQ
A smart pet feeder, connected to your app, revolutionizes your pet's feeding routine. It's designed to automate feeding and empower you to schedule and manage meals from anywhere, anytime.
Yes! Buddy feeder fits all pets, no matter the bowl size. It keeps dispensing food until the bowl is full, and then it automatically continues dispensing whenever your pet begins eating, ensuring they always get their fill. Perfect for both small and large pets.
The feeder's capacity varies based on the size of the kibble, typically ranging from 2kg to 4kg. For instance, if your pet requires 200 grams of food per day, it could last between 10 to 20 days.
If the feeder's batteries are inserted and a meal was previously scheduled when both power and Wi-Fi were available, the feeder will function as scheduled even during an outage.
During a power outage, the feeder switches to power-saving mode and operates solely for the pre-set scheduled meals.
The feeder is compatible with all types of dry food, ranging from 2mm to 15mm in size.
The feeder is equipped with a reverse motor mechanism to prevent such occurrences. If it does happen, the application will notify you immediately.
The feeder is equipped with a reverse motor mechanism to prevent such occurrences. If it does happen, the application will notify you immediately.
Absolutely! The feeder is equipped with sensors that notify you when the food storage is running low.
Yes, you can. If the bowl remains full for more than 10 minutes after the meal call, the application will notify you.
Certainly! The application will notify you if the Wi-Fi connection has been inactive for more than 30 minutes.
Of course! The app will alert you in advance when the batteries are running low, ensuring uninterrupted feeding even during power and WIFI outages.
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